Customer Feedback

Great customer service, one of the candles I bought was faulty. It was replaced immediately, - Jane L

Great service 😀 - Angela R

I ordered these blush candles on Wednesday and they arrived on Friday excellent service and beautiful candles very pleased will order from this company again. - Carol J

Extremely pleased with candles very life like. Delivery very quick and packaged well. I have ordered a further two. - Alice

Excellent service lovely candles - Allison W

Super fast delivery and remotes for sirius candles an essential purchase - K A

Your service is excellent, your advantage is that your have a greater selection and inventory. - Elizabeth G

Very pleased with the candles , very effective created a lovely mood , easy to use with remote control definitely recommend ?? - Sam A

This product is entirely safe to use where naked flame is nit advisable. I am on 24/7 oxygen and it's nice to see a replica of a real candle glow, - Bob S

Wonderful products and wonderful service! Highly recommended! - Debra M

Super quick delivery of quality battery candles. Bought to fit slim lanterns, perfect. - VS

Very delighted with the candles which arrived beautifully packed. - Ann C

Speedy delivery Speedy delivery - PJL

Bought pillar candle with auto timer....great! Looks good, great buy. - Yvonne K

I am delighted withmy purchase and have told friends about them. - Sandra

Excellent service, Great product received promptly . Recommend highly to anyone looking for battery candles - Peter

Love the candles. Exactly what I wanted. Arrived quickly and well packaged. - BG

Absolutely thrilled with candles cheaper than john lewis candles carefully packed and speedy delivery with a year's guarantee will definately purchase more candles in future. - Janet C

I bought a set of 3skinny candies from you and they lasted for nearly 1,000 hrs which is quite impressive the only problem I had was the smallest one just stopped working hence the one I have recently bought was to replace it but it was a lot bigger and I would have like to replace it like for like . - Maureen L

Excellent service with quick delivery. Will definitely recommend to others. - John H

I have bought several battery candles for my own house and several more as gifts. Everyone loves them. - Nourdjan P

The Mini Twisted and 4" Wax Drip Pillar candles look and feel like the real thing. They are just perfect for my windowsill and hearth. - Carol A

After six months I had a problem with one of the candles I had purchased no hesitation very quickly sorted out. Very good company to trade with - David H
Great Candle - Marilyn

Ordered on a Wednesday, delivered the next day. Product quality good and pricing competitive - CBRA

Very helpful gentleman took order by phone. Received next day. Great service - Sharon W

Good product - very realistic. Quick delivery and well packed. Will be buying more. - Nicole have excellent customer service, very communicative and willing to accommodate their customers in any way they can. I have purchased from them twice now and both times they have been extremely helpful and their products (in my case the battery operated tea lights) are of excellent quality and longevity. I would happily recommend them to anyone looking for similar items. = ) - Aria

Excellent service The candles are well worth the money look very realistic - Robert S

an excellent choice of battery candles, especially the vintage style tapers which look great and feel just like wax. The wax pillar candles, too, are quite realistic – I was a bit anxious about the moving plastic flame, lit from below but actually it is quite effective. The service is excellent, quick delivery and soundly packaged. I'll certainly be buying more soon. - David A

Got what I ordered on time with no damage Thank you - Diarmuid

Lovely csndals, arrived promptly and well packaged - Jayne G

very good quality candle just like the picture also an excellant delivery service - Cariona W

Exactly as specified, delivery on time and good communication - Emma

Looks great and very effective. - Angela M

Just perfect. - Paul R

Battery operated tea lights were despatched quickly and they all work. Easy to operate with an on/off switch on the base. Good price and having the batteries included is great. Soft flickering light but no 'flame' as such which makes them look a bit different to other electric candles. - Debbie A

Very good customer service - I emailed to check on delivery time, and received a very quick reply. The candles arrived on time, and were well packed. I'm really pleased with them. - Patti D

These candles are so pretty and well made. They light up areas of rooms to make a peaceful and relaxing ambience wherever they are placed. Would highly recommend these items. They look good in lanterns or on candle holders or just placed in groups on surfaces in the home, and are safe and clean to use. - Patricia C

Excellent quality and despatch - Robin C

Very pleased with delivery and the item - Angela H

Fast response to online enquiry. Super speedy delivery - Rebecca

I have used this company for several years now and have been thrilled with their products and customer service. I found out about them from the National Trust, as I was admiring some candles that they had in one of their rooms at Batemans. They were so realistic, that I really wanted some for myself! The National Trust then told me where they came from. I would have no reservations in recommending this company to anyone! - Gaynor S

Speedy delivery excellent candles looks very cosy lit - Debra N

Easy to use website, good value and good quality items which arrived quickly and well packaged. - Mary A

Delighted with product ordered. I received regular updates via email with status of delivery which was very quick. I would order from this company again in the future. - Christina

great, no problems - Rose C

Excellent quality products. Swift delivery and well packaged. Very small issue arose and was sorted in less than 24 hours. Rare in many companies these days. Can recommend whole heartedly and will definitely be purchasing products again. - Graham P

Candles are of good quality and have a nice flickering effect, like they have a timer - Sheila B

Fantastic service and candles exactly as described. What more could you ask. Perfect thank you. - Tanya W

Rapid delivery at a busy time of year. Excellent - Marcel G

The service from this company is so good with a very prompt delivery service.Goods are of a good quality ans has discribed. Brillient! - Rodney B

like these Sara candles as they look real! Smell of wax and feel and look good! and the flame looks more realistic than some candles u can buy! - Michelle T

I cannot criticise the service given. It is excellent with all boxes ticked. - Pauline S

Excellent company, beautiful candles. I ordered several different wax LED candles one morning, they arrived the next day. Unfortunately, one candle didn’t light up so I phoned the company. After apologising they promised to put a replacement in the post. This arrived the next day in perfect working order. Would certainly buy from this company again and thoroughly recommend them. - Jane R

Hassle free transaction. Arrived promptly, well packaged for protection. Searched high and low for this particular colour, perfect for my colour scheme. Would definitely reccomend. - Allyson J

All good...And excellent customer service. - Freddy D

Very good at emailing and communication First class service One candle arrived broken and was no problem to replace - Carolyn W

Brilliant battery candles. look the part in my living room.delivered quickly - Melanie T

Excellent service. One of the candles got damaged in transit and was replaced immediately no questions asked. Would happily buy from this company again - Jane W

Lovely product. Speedy delivery thank you. - DM

Good delivery service and friendly delivery man! Lovely candles that really bring back to life a little unused fireplace  - AS

I had a really sensible conversation with the agent who suggested a more suitable product than I had chosen. When it arrived (within one day!) I was delighted with it. - John E

Great products and excellent customer service. - Yvonne M

Looks like a real candle but a little bit disappointed at the flicker effect. Having said that I might buy some more - Valerie H

Excellent prompt service and delivery. Excellent quality of product. candles look great on fireplace. - Janet W

Just as I hoped they would be. I will definitely recommend - Tracy D

These candles are fabulous they look wonderful - Glenis

Lovely candle just like the real thing, came next day would definitely recommend this company - Tracey G

Just what I wanted at the right price. - JC

It just works! Ordering online was straightforward. Apart from one item which had limited stock, everything I wanted was available. Parcel arrived quickly and the items delivered matched the order. Nice to have such a smooth online shopping experience. - Linda F

Fabulous seller goes the extra mile have bought many luminara candles and v happy :) - Kate E

Super fast and efficient service and good quality products - Sharon

Professional and helpful was very knowledgeable on the range i was after (sirius) as i wanted to know specifics on timing variation and remote compatibility. also kept me informed of an out of stock item - Zayd B

good quality product Very pleased - Tony

I have never bought from this company before ,but I was very pleased with the communication and quick delivery , the actual product is exactly what I was looking for ,the candles are very realistic when switched on ,bad will look lovely on my xmas table candlestick ,a very happy customer who would recommend this company to everyone - Vivienne H

Just started using it. So far so Good ! - Dimitra H

Pleased with both price and service - Eric F

I love this candle, the main thing that I like is that when it’s isnt on it looks like a partially burnt candle as it doesn’t have a fake flame. When on it gives a lovely glow. - TL

Really pleased. Excellent quality will look lovely when displayed. Fast delivery and very well packed! Thank you. - Pam W

An excellent choice of candles especially the Christmas range. Easy to order and fast delivery. Highly recommended. - Lynda

I have ordered these candles 4 times now as I love them so much, and have recommended my daughter and friend who have also bought them. They have all arrived quickly and well packaged in perfect order - Pearl A

Good company good products. Never had a problem - Michael E

Quick and easy - Mrs J

Sales representative was really very good he phoned me when the products I wanted was in stock,very helpful indeed .However I cannot review the product yet haven’t received it - Susan C

;'Good product price good service and delivery spot on - Eric T

From start to finish very good shopping experience and the product was first class will def buy more led candles - Patrick M

I wanted some batteries and I found them....They are not easy to find in shops....So this was a great find. - Anne

I searched these out specifically as I didn’t want the “flame”. Not easy to find. Fit our wrought iron chandelier really well. Just could be a little brighter. - Frances
Very nice product with natural flickering effect. Like the fact you can set timer - Sheila B

These are the most realistic" looking candles ever ! I already had some in the ivory colour which I display all year round but thought I'd have some silver ones for a Christmas display. Yes they are expensive, but they do last as I have had my ivory ones 3 years. I love them." - Christina

I have to say, I was slightly sceptic as I wan’t sure how they’d look and whether they’d actually smell, but they are absolutely fantastic! I haven’t tried them out yet as it’s for a present, but with 5 cats, the flames less candles are such a good idea! The delivery was super quick too! - Caris M

Realistic flame, excellent product. - Anthony H

Good substitute for real candles when candles with flames are not permitted. - Fiona

my product was delivered next day but was sadly faulty but a replacement was delivered the next day again wonderful product and service - Susan S

I am very pleased with Mini Votives as they came with the batteries in each of them. Thank you - SP

Love it ... looks real ... lovely glow without the smoke ! - Mandy

Exactly what I wanted. No problems turning them on. Delighted. - Patricia B

Does exactly what it says. They look and behave like the real thing - Robert H

really good - no issues. Timing has been set for a few months now and no issues - Mr B

Candle arrived in a timely manner, packed securely, and just as described. It's well made, has weight to it, not cheap. - Vicki

Purchased the new pair because one of the older ones ceased to work - William N

A little fiddly to get into the battery section but so handy to have especially if you have a few of the candles - works really well. - Natasha

I absolutely adore them. They blend beautifully with my decor. The flicker is very much like that of a wick candle. - Lewis

Authentic looking - Anne H